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Advanced Customer Relationship Management

ID : 8535   
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Special topics in selling skills and how customer experience drives
todays business and social media environments.
Introduction, exploration and development of the advanced skills and acumen needed to build and develop long lasting customer and business relationships. Advanced, clear and concise communication with strong persuasion and negotiating techniques and abilities. Driving "Customer Experience" - how relationship building creates and secures long term relationships and economic benefits. Understanding "how to" influence, the characteristics and factors that influence consumers and organizational decision-making processes. Development of clear and concise representation, verbal or written/presentation, of communications, ideas, strategies and/or products. Identification and practice of sales techniques and influencing behaviors to successful business and relationship outcomes. 480 Contact Hours/48. CEU's
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Class Details

79 Sessions
Weekly - Sun, Mon, Tue, Wed, Thu, Fri

Crossroads Institute

Lisa Lowe 

CEUs : 48



Registration Closes On
Thursday, June 28, 2018 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
7/1/2018 - 9/30/2018 Weekly -Sun, Mon, Tue, Wed, Thu, Fri 9:00 AM - 4:30 PM Galax, Crossroads Institute  Map Lisa Lowe  Lecture